At Race German, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our return policy below.
Return Authorization Required
All returns must be initiated through our Returns Center and approved prior to being sent back. A valid Return Merchandise Authorization (RMA) number is required for all returns. Returns received without an RMA number may be refused. (https://racegerman.com/pages/returns-center)
Return Eligibility
Within 14 Days of Delivery
- New, unopened, and unused items may be returned for a full refund.
- Items must be in their original packaging and in new condition.
- Refunds will be issued to the original payment method.
15 to 90 Days After Delivery
- New, unopened, and unused items may be returned for store credit only.
- No refunds will be issued after 14 days from the delivery date.
After 90 Days
- Returns are not accepted after 90 days from the delivery date.
- No refunds or store credit will be issued after 90 days.
Installed, Used, or Opened Products
Due to the nature of automotive parts, installed, used, modified, damaged, or incomplete products may not be eligible for return.
At Race German's sole discretion:
- Installed parts may be denied return eligibility.
- Certain installed products may qualify for store credit only.
- Products showing signs of installation, wear, modification, damage, contamination, or misuse may be refused.
Non-Returnable Items
The following items are non-refundable and non-returnable:
- Custom wiring harnesses
- Custom harness swap adapters
- Special-order products
- Custom-made products
- Clearance, closeout, or final sale items
- International orders shipped outside North America
All sales of custom harness swap adapters are final and non-refundable.
Restocking Fees
Approved returns may be subject to a restocking fee of up to 20%, depending on the manufacturer, product type, and condition of the returned item.
Shipping Costs
- Customers are responsible for all return shipping costs.
- Original shipping charges are non-refundable.
- If the return is due to our error (incorrect item shipped, defective product, etc.), Race German will provide or reimburse reasonable return shipping costs.
The customer is responsible for ensuring the product is properly packaged and arrives safely. Race German is not responsible for items damaged or lost during return transit.
Manufacturer Direct Shipments
If your order was shipped directly from a manufacturer or supplier, do not return the product to the manufacturer. All returns must be processed through Race German and require an approved RMA number.
Incorrect Shipping Address
Race German offers competitive shipping rates throughout the contiguous United States. If an incorrect shipping address is entered during checkout and the package is returned to us, the customer will be responsible for any additional shipping charges required to reship the order. Alternatively, the order may be refunded less any applicable shipping and handling charges.
Return Inspection and Refund Processing
Once your return is received, our team will inspect the item to verify its condition and eligibility.
After inspection:
- You will receive notification regarding the status of your return.
- Approved refunds are typically processed within 7–10 business days after receipt and inspection.
- Refunds are issued to the original payment method.
- Depending on your financial institution, additional processing time may apply before funds appear in your account.
If you have not received your refund after 10 business days from approval, please contact your credit card provider or financial institution before reaching out to Race German.
Race German Satisfaction Guarantee
We stand behind the products we sell and strive to provide exceptional customer service. If you experience any issues with your order, please contact our support team and we will work with you to find a fair and reasonable solution.
Sale or clearance items may not be refunded.
Coupon codes will not be eligible on on Black Friday or Cyber Monday sales.
To start the return process please visit the return center (https://racegerman.com/pages/returns-center).
Warranty:
All Race German branded items will carry a 1 year warranty of any defects from the date of the sale. 3rd party items carry various warranties and you will need to go through the original manufacturer to claim. If you have any questions about the warranty on the product you purchased, please email us at info@racegerman.com.
Disclaimer:
Race German LLC is not responsible for any packages shipped back to us. If your item is over $50, we suggest you consider paying for a mail service with tracking and insurance. Race German does not guarantee that we will receive the returned item. If your return package is lost, you will need to contact the shipping carrier to do an investigation.